Terms & Conditions

Any participation of ordering Vida Bathrooms products constitutes an acceptance of our terms and conditions as set out below:

By accessing, viewing and ordering via our website, you accept and agree to be bound by the terms and provisions of this agreement. In addition, when purchasing from Vida Bathrooms, you shall be subject to any posted guidelines or rules applicable to such services. If you do not agree to abide by the below terms and conditions, please do not use this service.

1. Pricing

All retail prices include VAT at 20% and are valid on orders placed from 1st February 2016 onwards. The latest version of our website supersedes all previous versions.

As a continually evolving company, we reserve the right to change model specifications without prior notice. Under current world market conditions costs can be extremely volatile and Vida Bathrooms reserve the right to review prices at any time under our terms and conditions.

Colours represented on our website are as accurate as the photography process allows.

2. Delivery & Collection

All delivery information with regards to costs and times may be found on our Deliveries page.

If orders are received by us over the weekend or bank holiday, please be aware that the order date is taken as the next available working day for delivery purposes.

When your order is delivered to your address you will be given the opportunity to check the products for any breakages or missing items. If for any reason you are not satisfied with your order please kindly sign for it as “Damaged” or “Missing Item/s”.

You must notify us within 48 hours of the delivery via email or telephone with your order reference number, name and address and a description of the damages or missing items. We will then organize a replacement or, if requested, a refund within seven working days.

Upon signing for your goods, responsibility for these products then rests with you, the buyer, and any risk of damage or loss is assumed as no longer the responsibility of us, Vida Bathrooms. As the purchaser you are responsible for any products received or unpacked, so please ensure the purchaser is present upon delivery to check and sign for the products at the supplied delivery address.

Failure to take delivery on the date agreed may result in additional delivery charges for rearrangement of delivery.

We advise against booking any professional bathroom installers or engaging in any preparatory work until after full receipt and inspection of your goods. We will not be liable for any tradesperson costs, consequential loss or compensation in any way.

If collecting orders from the Vida Bathrooms warehouse you will be given the opportunity to inspect them before paying. We cannot be held responsible for any damages or missing items after the goods have left our premises.

The responsibility of disposing of delivery packaging materials is with the buyer. Please ensure they are disposed of in a responsible and environmentally friendly manner.

3. Cancellation Rights

You have a right to cancel your order before it is despatched by us or within 14 working days after the date of delivery. You may do so by notifying us via phone or emailing us at returns@vidabathrooms.com, quoting your order reference number, name and address and reasons for cancellation. We will refund you the full cost of the unwanted item/s within seven working days. Once you receive the cancelled order please return the item back to us within seven days of receiving the parcel.

This right of cancellation does not apply where Goods are specifically made to your specification or personalized at your request, have been unpackaged or tampered with any way.

After 14 days from the day after the goods have been received, you will not be able to cancel the order.

All goods must be returned unused and in their original packaging material. We cannot refund goods that have been damaged whilst in your possession.

The responsibility of return costs lies solely with the buyer, and should be done so with a reliable courier service who are experienced in handling fragile items.

4. Warranty & Liability

All products supplied by Vida Bathrooms are inclusive of a 25 year warranty. Your receipt of purchase acts as this warranty, the beginning of which commences from the date of purchase. To avail the warranty during this timeframe you may contact us via phone or at warranty@vidabthrooms.com with your original order reference number, name and address and an explanation of the defective product.

We guarantee against manufacturing defects on all products when used in normal domestic applications (excluding serviceable parts, neglect or abuse), and they have been installed correctly as per the supplied instructions.

Visit our Guarantee page for more details.

5. General
All pictures on our website and in our brochures are the most lifelike indication we can illustrate of the original item and may not correctly represent the item realistically, the colour of which may differ slightly due to limitations in monitor and browser software.
All of our products are subject to stock availability at the time of ordering. While every effort will be made to ensure that all items are in stock we offer no guarantee of availability and you will be notified as such either when ordering or shortly thereafter.
All prices shown on our website include VAT at 20%.
The Contract and Conditions shall be governed by the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.
The terms and conditions do not affect your statutory rights.

Latest terms & conditions revised on 11/11/2018

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